Can you return food to ralphs

I'll take my a month in groceries elsewhere. Only alcohol and cigarettes. Thanks for letting me vent! Sinerely, Ellen DeAngelo. Just returned a gift that was meant for my mother and unfortunately she passed before it could be given.

I know it was purchased at Kroger. They treated me like I was a thief.. I used to work for Kroger!! Customer service!! I know how and why they do things. If they had not intended on treating me as they did, they would have just entered the UPC into the register, saw it was theirs and gave the refund but, instead, he called up the GM Dept and had them check to see if it was theirs.. Then said since they couldn't find it in the system, they could only give me 10 bucks.. So much for their no Hassel return policy!!

Your store has went south with the unprofessional team that has taken over the last 10 years,I was so embarrassed along with many other loyal customers who now switched to other local grocery stores;It all started over trying to return an item,They made me feel like a thief and liar. At that time is when I found out that many other people were done the same exact way!

I just wanted to return an item and was told that It will not be done and spoke to me like a child and I will never spend my 1, dollar monthly shopping routine with kroger's again. I attempted to return 3 unopened bottles of wine to s Krogerbstire in Memphis. I had the receipt and went to the Customer Service Counter.

Iced red tovexcgsne the 3 bottles for three different bottles of wine. The clerk told me that a state law prohibited me from exchanging alcohol or tobacco in any retail establishment. I cannot find anything to confirm this decision. Make sure you want your gift cards when you buy them. Apparently they won't even let you exchange them for the same price even.

Is there a policy by the gift cards that says that? Do the employees let you know? So if you buy the wrong ones or decide you need different ones that same day mind you not ten minutes after purchasing you are screwed. I returned something someone gave me for my birthday and no o did not have the reciept,but was told by person at the service desk to get what I wanted when I got to the service desks the same person was at the sd but now he had someone else help me he basically acusesd me or said the item was stolen and I needed the name of person and recoept or he could not help me.

I gave him the name of person who by the way works for kroger,still wasn't good enough he embrassed me and my daughter so bad she walked out of the store I want something done about this kroger states satisfaction and priority is important when it comes to customers,I was embrassed and certainly there was no satisfaction, and I am someone who shops at Kroger spending hundreds of dollars weekly,but I was so upset not only could I not enjoy my dinner at longhorns my daughter took me to for my birthday after leaving krogers I could not eat.

I just try to return some laundry detergent that my husband bought 2 months ago. I do have the receipt. Detergent just sat in our garage. Store manager at Food 4 Less Kroger affiliated says returns are only accepted within a week. I couldn't find nything to that in their policies. Can someone confirm that as official Kroger policy? Accidentally bought Enfamil Toddler Formula instead of Similac.

Perhaps it is an FAD reg due to tampering but the manager demonstrated her ignorance! My mom recently sent my daughter a few sports bras and pants she purchased at Kroger. I was very thankful as this is my first foster child and we started off with just the small bag of things they dropped her off with. The pants are too short and Kroger will not let me return them without a receipt.

The manager was not friendly with me at all. I have seen them let others return clothes without receipts. Why am I being treated differently? The Kroger in Knoxville at Brooklawn will no longer be getting my business. I did not read anything in the return policy where clothes are non returnable!

I was told that the diapers could not be exchanged even with a receipt. Not only is there not a sign in the store stating that baby products can not be exchanged or returned the manager In the store was extremely rude to me and the cashier told me that because I told them they have exchanged diapers for me in the recent past that they would investigate who it was and fire them since I asked about it.

I have spent thousand of dollars in this store and hundreds of that have been on baby products. I bought some earbuds that were like 5 dollars.

Theperforated line on the pack split but the package is not open itself, the merchandise assistant manager Sonya says she can not take the item back without having to mark it down so she will only give me the marked down price because I can't find my receipt.

So Kroger is screwing me out of half the cost of these batteries?!?! I even told her she is not following Kroger return policy and she does not care. I am going to put this everywhere to show the Kroger employees at this store make their own policy apparently. To bad I guess I will have to find another store to shop at while living in Las Vegas. I bought some kroger eggs yesterday. I did not get cash back and didn't think it was necessary to keep the receipt.

Never again. Hi, I would like to return Kroger Chilli sauce. It taste actually like Tomato ketchup with quite strong sour taste without chilling. I'm quite disappointed with this product, because I'm happy with other products of Kroger brand.

Please consider to make a refund on this product. I bought an item and later went to return it and I sat in the line for about 15 minutes because the lady working the money services counter was outside talking with the other employees of Smith's. When I finally received help I wanted to return the item and get my money back.

I'm very frustrated So unless your return policy says even though your customer has their receipt they can't have their money then I want some kind of compensation because that's bull sht. They really do not care about customers. Posted pics on google as evidence.

Kroger Shame On You! Kroger In Loganville Ga. This lady told me that "they" do not have that policy anymore; I asked when did that change? She then stated "not all Kroger's have that policy" and kept shacking her head. There was only two registers open my lane being one of the two and self check out, the lines was long and that cashier was getting ready to clock out so another cashier came to assist checking me out as the "manager or whoever she was" didn't bother to address my concerns further and clearly gave vibes that I was holding up the line.

So I stated that I would just contact corporate. I was thinking did you just hear me state this lady told me that was not their policy. Although I know the company policy better than their employees.

I will go there in the morning and perhaps I would be greeted with a friendlier face, someone who knows the policy and willing to make it right. I had bought some John Frieda shampoo at Kroger's that was on clearance and I ended up not liking it.

I think this shampoo made my brunette hair have very light and even a LOT of white strands in it that I pulled out! I didn't have my receipt as I always throw away Kroger's receipts because it's almost always just food on them. The girl was nice but said I needed my driver's license which I didn't happen to have. She had scanned my Kroger card and I asked if that shows my name and she said no because if it did, I was going to tell her my name and it would match.

It seems a Kroger card would show the person's name and info because they send coupons to customers' addresses related to what they buy. It wasn't too much trouble, really; I was just glad they gave me a refund. The bottles of shampoo did have Kroger's clearance stickers on them so she knew I bought them at a Kroger store but didn't know when.

I told her it had been about a month. Overall, I'm always very happy to go to Kroger's and get such good savings. They have really good sales and their milk is always a really good price. They have a lot better prices than they used to fifteen or twenty years ago. Was not happy with the quality of meet inside. Could not chew the meat enough to swallow it. Was made with certain pieces that were not able to digest. I usually eat better brands but this was on sale.

This is not my usual Kroger and I only stopped there because I was working. I needed to return a few items that I just purchased this morning and yesterday. I really love Kroger and we spend a lot of money every month at Kroger. However, my husband and I only have one debit card so I gave it back to him this morning. When I first went up to the counter and said I wanted to return a few items he looked at me and said, " You're returning all of that?

At the end, she said she needed the debit card to put the money back on the card. So I explained to her that I did not have it on me at this time and we only have one car and my husband has it. I asked if she could give me cash. By the way, all of the other times I've ever return anything at Kroger, the policy I was told was that if you pay with cash or a debit card you have the option of getting cash back, as well as other options like a gift card or putting it back on your card. Then brought another lady over and she said she could give me cash but I had to show her the debit card.

They would not listen they were stuck on not giving me cash. I felt as though they were judging me and thought I was returning items for a negative reason or to get cash to get drugs or something. Just their behavior and their lack of willing to negotiate anything has made me think differently about Kroger. I will not be shopping at Kroger nearly as much as I used to especially at that location. The other day I asked my wife , to get me a can of dip from the local she came home with the wrong kind , I never opened it,and I kept the receipt, so I could take it back and Exchange it the next day , they would return they said there was a law saying they were not allowed and got rude with me, so I left and did some research on it, there is no law stating this , now I have a can dip ,I'll probably never use , I appreciate, the kind service I didn't receive ,from you , it will thank twice before I go to Kroger again.

Shocked to read so many negative reviews! No hassles! I have even come back the next day and redeemed coupons I forgot to present when checking out the day before. No Hassles. Once while waiting in the customer svc line, the mgr walked by and I jokingly asked for coupons since the line was so long. He apologized and surprised us by having Star Bucks give us complimentary drinks. Keep up the good work! I inquired as to the scan right policy and she was a total see you next Tuesday about it.

Why do some of these old bags think they're doing Kroger a favor by offending good customers? Is this a union thing? To hell with unions!! Not only did her attitude stink out loud, she stunk like cigarettes. Went into Kroger on Chamblee Tucker rd to return some Christmas blankets we had bout at last minute. I shop there almost everyday and he wouldn't even look hot up on my Kroger card. They are unopened and the manger was a real jerk and said I must have receipt.

I shop there almost everyday and he wouldn't even look it up on my Kroger card. What a lazy manager. Went to return a 30 dollar christmas present at kroger in englewood oh and store manager neville would not return an item that was bought in that kroger and was still in original packaging. I asked for return policy and he said that they do not have one which in this day and age is obviously a lie. It looks as if kroger employs untruthful staff and it sounds like it starts from the top so if the store manager mr.

I provided my id and asked for store credit without reciept just like i have done in past experiences and still turned away. No wonder why walmart has return customers because they treat customers right and stand by their word and kroger lost a customer over 30 dollars because the manager does not understand customer service and that return customers is what business is about. I am very dissapointed about a store that i have shopped at more than 10 yrs and they handle situations like uneducated fools.

I bought hearing aid batteries from a Kroger that was in the next town over Clarksville,IN and noticed when I got home that they were expired with a "best use by March of " so I tried to return them on my way home from work at my neighborhood Kroger in Jeffersonville,IN and the lady told me that they could not exchange them and that I'd have to go back to the other Kroger.

So I was forced to buy another pack because I was almost out and now have to wait till I'm in Clarksville again to exchange them. The attendant for customer service wasn't at the desk, so I asked a man doing go-backs for assistance. He promptly knocked on the accounting room door. As the door opened you can see two people inside who look very annoyed to deal with me. As I inform the young woman I'm trying to return the product, she immediately takes the receipt from my hand.

I inform her that the tamper evident seal is still intact, and that I had been recommended by my daughter's pediatrician to remove formula from her diet. The attendant looks over the receipt and goes back to the accounting room to talk to the other man in there.

She quickly comes back out and says they can't take it at all. I asked for a reason and she mumbled that people have been messing with baby stuff and returning it. I quickly asked if they had posted a notice that I was unaware of? She had no response. I then asked for a copy of the return policy and she had no response. Aggravated I put the formula back in my car and went back in to finish my shopping. I then checked in the baby product section.

Just to see if there was a notice informing of the policy. Of course there was nothing there. When I finished and drove home, I decided to do some research. Along with every customer review on that page detailing their horrible experiences. This is a terrible practice for Kroger, and is unacceptable for any customer to go through. I will be contacting the corporate complaint office and following up with the store manager in the morning.

All written policies for returns should be posted. If they are not posted, employees can say whatever they want and there is no protection for the consumers.

For a company that claims, and I quote from the earlier listed website. They will offer either a refund, exchange, adjustment or a Kroger gift card. This policy even applies if you simply do not like a Store Brand item. I fully expect to have this problem corrected by kroger soon. If not, I will take all my business elsewhere. I will also make sure that I tell everyone I can about this poor policy and representation of it.

I have been a long time customer and former employee of the Kroger Co. I know that Kroger is supposed to put the customer first and handle every case as efficiently as they can. I hope the adminis of this page are better at their jobs then the store employees I dealt with today. Hopefully this matter will be corrected satisfactorily, and actions are taken to prevent this from happening to other customers in the future. Absolutely ridiculous experience tonight at the Kroger which my boyfriend and I frequent about twice a week for all of our expensive, relatively nice groceries.

My boyfriend had bought a pack of razor blades about two months ago from this location. We did self-checkout, and the employees did not come to open the package. As a result, we had a pack of razors with a plastic "box" around it we could not open. Tried a hammer a couple of days later, nothing. We had it around the house for all of that time despite going there several times a week-- we have lives and FINALLY remembered to bring it back tonight. It's become like a running gag between us-- 'Did you bring the razors?

The cashier lady made her manager come over and he looked at it and said, "Do you have a receipt? I was so infuriated. We buy things from here all of the time. Did he really expect that we'd somehow play some weird con on 16 dollar blades? We just wanted it opened!! He made us wait only 10 minutes, felt like forever because I was furious and ran my BFs Kroger card info. Apparently could not "find it" in the system and told us we could leave it there and he'd "look into it" tomorrow.

My boyfriend had to ask whether he wanted to take a number from him as the guy didn't even ask for it. I asked to whom he reports and he gave me a weird look and gave me a first name only for someone who manages him.

Totally unprofessional. I will be visiting the store in person tomorrow to speak with this manager. Policy be damned, that is NOT the way you treat customers-- I am a college professor who teaches organizational management-- and we will not be giving any more of our money to this store, and will not be back to this location. Smiths in Utah specifically on south is terrible with customer service. I walked in with Mt receipt and diapers needing a bigger size and without hesitation, the register didn't even bother asking me about the receipt Or if I needed any assistance she just assumed and jumped down my throat saying "we don't do exchanges for baby products" like wow?

I'm never buying diapers from smiths again. If i just buy a cartoon of cigarretes at city market and i already open one pack and try it but i didn't like the taste can i exchange the rest of 9 packs which is unopened with another brand of cigarretes or just do the refund? Just tried to return an unused, new in package sheet set. But no, they are polyester. I saved the wrong receipt. I was unaware they wont issue a refund, credit etc without receipt.

Manager was unable to look it up on my Kroger Card due to a system limitation. Very unhappy. I had diapers i bought with a catalina deal that my grew out of too fats.

I was made to feel like I stole the items because I didn't keep the receipt. She ran my kroger card to see if I actually bought them. None of the packages were opened and I did not want cash, I only wanted to exchange them. I waited over 30 minutes for her to pull my kroger card info to exchange. I will not purchase any thing with that type of expense from kroger. I have had nothing but problems returning to smiths on sahara and Maryland.

My items were hair products and the receipt was only 2 weeks old and they denied my return. Will Kroger take back an item if it was paid for in cash and you do not have the receipt? They refused to return it and gave no reason. I'm going to switch to Walmart or Publix. This is in reply to Tony's post from August 14th. I don't work at Kroger, but I do know that stores cannot put perishable items back on the shelves after they've left the store. I have bought many gift cards at Kroger, and this was never the case before.

They should post signage at the display re the fee. Receipt showed E-coupon for 4X gas points on the gift card, however total gas points was Called the store and they said I would have to come to the store to get credited for my missing gas points. They studied the receipt and could not explain why the points were not credited. Reluctantly they added the missing points to my card, but acted as if this was my fault.

Just had a horrible experience at Kroger. Apparently, the ScanRite policy no longer exists. Previously if an item scanned wrong, you received the item free on the first and the price difference on additional like items.

Now, you get only the difference in the correct price and the scanned price. There is zero incentive for Kroger to get it right. The service desk was very rude, as well. We spend hundreds at Kroger monthly, but this may be changing now! My mother picked the a wrong item, cottage cheese and went to return it for the right item. I'm sure the camera caught her. Purchased a bottle of wine at the Bourbonnais, IL store and immediately tried to return it after remembering I could get it cheaper at another store.

I was told I couldn't return it. What kind of foolishness? Unable to return an unopened bota box of wine in Knoxville, Tennessee.

Not happy!!! No where on the receipt does it say I'm unable to return it. Wife bought sauvignon blanc instead of the cabernet sauvignon I prefer. Will avoid the Kroger grocery in the future. I moved from the west coast where I had shopped at Fred Meyer so I was pleased to learn that I I can find most of my favorite products locally in the natural foods section.

I have never had a problem on returns they either scan my card or look it up on my debit or credit card. Or they offer an exchange or gift card if I don't have my receipts which I think is fair. I hate to say it but people steal all the time and bring back things from other stores to try and get cash. Kroger won over Big Bear and some of the other stores chains because they have intelligent people in the Home office.

Kroger won over Big Bear and some of the other store change because they have intelligent people in the Home office. I'm starting to realize that more and more every time I go into these very rude, unprofessional, unimaginably the most disrespect I have ever gotten from any store. That I have shopped at for many of years. But all in all when your a customer at a store you should be the stores main priority. Not treated like they don't need you there and don't want you there.

Also these aren't just a one time mishap. Which in my mind and I'm sure majority of the the people that don't work there would think the same as I do. The 1st problem I wanna share is. I was shopping there on May 12th, just a couple of weeks ago. I was checking myself out at self check out because there was not a single register open with a cashier besides the express lane 10 items or less. I asked the lady that was the cashier politely if she could check me out, so I wouldn't have to do all these items at self check myself.

The answer that I got was first a dirty look and a roll of the eyes and then she said "No I can't help you here at the express line. This line is only for people that don't do all there shopping at one time and besides my manager would get pissed off at me if he saw me checking out a customer at the express lane with tons of grocries when I should be helping the in and out customers.

And this is all being said to me with not a single person waiting in her line or no one in sight that looked like they were going to come to her line. So my opinion if this the truth of the manager then he's a bad manager and needs to help customers no matter what every customer s the same I believe. Also what does it matter how much grocries I had anyways.

Me and the wife have two growing kiddos at home. We all know how much grocries parents go through with growing kids a ton!!! What does it matter anyways they work at a grocrey store that's why people go there for is grocries!!

And lieing about her manager getting mad is ridiculous just lieing to a customer. If he does get mad about that then he needs to be fired and replaced pronto! Next situation is pertaining to the same time. While checking out at self check out a hour passed and we finally finished scanning all of our grocries and we had manufacture coupons around 17 of them. My wife is a coupon clipper. She loves to save us money.

It makes her feel good. Makes me feel good to save money too! I can't lie! So we are scanning the coupons and all are going through perfectly no problems at all. We get to our last coupon and the lady that watches over the self check out came up to us and said I'm gonna need to see those coupons.

We said ok because there from the manufacture we got them from our local Sunday paper and the value pak thing they send in the mail. None are printed of line which shouldn't make a difference either but they weren't. She went to her little podium and called I guess a supervisor she was. Sure didn't act like no one high up on the ladder. Baddies attitude I've ever seen on anyone at any store.

Just straight rude and customer is always wrong in her mind. She begins to tell us "We cannot use none of these coupons there" and she goes on to say "I don't think anywhere would take these coupons". They are straight from the manufacture coupons I told her. She says " I know what they are I'm not stupid! I received an email from upper management this morning stating that all of Smiths and Krogers are not allowed to accepet manufacture coupons anymore".

She goes on to say that "All the manufacture coupons now a days are frauds so I advise you if you don't wanna end up in jail I would stop using them to purchase grocries anywhere" I begin to ask can I see the email that was sent to you saying this about the manufacture coupons or let me see the up to date policies on coupons saying this information that you are rudely telling me.

She says " I don't have to show you a damn thing" gves us our coupons and walks away. So instead of using the coupons and saving a little bit of money because every little bit saved counts. Which I was talking to someone about this there they told me to send the coupons so they can see them which i did about 13 days ago and haven't heard a word and they were received 9 days ago.

So I guess since they found out that they were at fault and that she was lieing they figure they won't get back to me at all. And probably I'll just go away, but little they know I'm not gong away! Maybe you had better tell the people that work at your stores your return refund policy? I returned with a receipt unopened Kroger brand product. She said I had an expired receipt and it was not valid because it was expired???

I said who says. She did return but only after I said that's ridiculous and where does it say this. No sign, nothing on paper receipt. Bellevue Kroger extremely consistent bad service. I even think I am going to take the time and try to call Cooperate offices.

Although seems no one cares at Kroger. My grandmother had purchased hearing aid batteries from your Indianapolis location. She bought the incorrect size. I called your East Washington street location in Indianapolis, IN where she had purchased them to ask about exchanging thwm for the correct size. At first I spoke with Sylvia. She was very nice and polite and advised that I would need to speak with a manager as she was unable to help me.

I was transferred to Mike. I had let him know that I had the incorrect size batteries. He said that without a reciept, there was nothing he could do to help me. I read over the return policy online and it states, "Simply return the product, packaging and receipt to your nearest Kroger store. The customer service staff will assist with a refund, exchange, adjustment or credit to a Kroger Gift Card.

After a few minutes of talking, he said that we were just going around in corcles and hung up on me. I don't understand why I am unable to just exchange them for her. Now she is stuck sitting on batteries that she is inable to use. I have always had great experiences at thos location until today. I have always loved Kroger because of their wide range of unique items that you can't find at your local Walmart or Target.

A new Kroger opened up near me a couple years ago in Virginia Beach, Virginia. It replaced a smaller Kroger that was closer to me. Well, after I visited the new Kroger driving the extra miles was worth it.

The new store was better than a Super Walmart. They had lots of toys, movie rentals, automotive accessories, clothes, shoes,furniture, electronics and wireless phone plans.

While I and my husband were shopping there one day I showed him some clothes I really liked. A couple weeks later on my birthday he surprised me with them. These weren't cheap clothes either. I thought no problem I will just exchange them. I knew my husband would not give me the receipt because he does not like for me to return things. He would rather me give them to someone else or donate them and buy myself another set.

He also does not believe in using a Kroger plus card or any other shopping cards that track your purchases and store your personal information. I guess you could say he's old school. He won't give out his personal information to anyone except his bank. So he doesn't use shopper cards.

So, I figured no problem. I will just take the clothes back to Kroger and exchange them. I never thought I would have a problem. What stores offer curbside pickup? When an item is available at your local Apple store, you can order it online and choose to pickup in store, often within an hour. Best Buy. The Container Store. Dick's Sporting Goods. Dollar Tree. Does Ralphs price match?

Per our latest review, Ralphs. We've researched other brands like Ralphs that offer competitor coupons. Can I order groceries online and pick them up? In terms of food shopping, it means Walmart Grocery, which allows you to order groceries online and pick them up in-store at your own convenience.

Simply go online or use the app to create an account, order fresh groceries, and reserve a time to grab them from your local Walmart.

They'll even load your car for you. Do you need a card to shop at Ralphs? Ralphs: You need a Ralphs rewards card to get store savings and special promotions. Sign up for one at any register. And after you enroll, your phone number works when you don't have the card. Do I have to declare alcohol in checked luggage? How do I pack alcohol in my checked luggage? How to Pack Liquor in your Luggage Mini-bottles go in your shoes.

Wrap your bottles in a plastic bag. Pack Your Suitcase Mostly Full. Can you return alcohol at Vons? Vons will accept returns for 30 days on most items provided you have a receipt. Costco does not typically require you to bring a receipt to return an item, but some local laws only allow alcohol returns by the original purchaser, so you may need to bring your receipt. Federal regulations say a customer may exchange or receive a refund on wine purchased in error if the unopened container is returned to the seller.

Supplying and requiring our associates to wear masks or face coverings and requiring customers to wear them while in our stores. Are there fees for using Pickup? Most stores allow returns of items with a receipt, although some perishables such as meat or produce may not be returnable at some stores. Call for specifics at the store where you plan to make the return. You can return perishable and nonperishable items but not alcohol or baby formula.

Albertsons does not accept returns on any alcohol purchases or baby formula, customer service associates told us. If you are not satisfied with the purchased FTD product, we will send a replacement or refund the full purchase price.

All you need to do is notify us within 10 days of receipt of your FTD order. Costco is known for having a very generous return policy.

Members can return almost any product at any time if they are not satisfied with it. Some members, however, may see this as an opportunity to return worn or used items several years after buying them. Costco, the big-box store known for its flexible return policy, is reportedly no longer accepting returns on several in-demand items such as toilet paper, paper towels, sanitizing wipes, water, rice or Lysol.

The news has been shared on social media, with people posting photos of notices put up at Costco stores.